01 / 02 — SERVICES
From selection to support.
Application engineering before you buy. Installation and training when you receive it. Test-lab trials and process development whenever you need them. Ongoing service for the life of the equipment.
02 / 02 — WHAT WE OFFER
End-to-end support.
Equipment Installation & Commissioning
On-site installation, utility verification, safety checkout, and first-run commissioning. IQ/OQ documentation packages can be scoped for regulated programs when requested during configuration.
On-site; scope and documentation agreed per system
Operator Training
Hands-on training for your operators covering: screw assembly, barrel configuration, PLC operation, cleaning procedures, and routine maintenance. Conducted on your equipment with your materials.
On-site or at our Piscataway lab; scope agreed per team
Application Engineering
Pre-purchase consultation: screw configuration, thermal profile design, feeder selection, downstream specification. We define the right equipment configuration for your formulation and target product form.
Remote + on-site trial if needed
Test Lab Trials
Feasibility studies on the full Three-Tec platform at our Piscataway facility. Ship your material, observe onsite or by video call, and receive a complete process data report.
Piscataway, NJ lab — book via quote form
Learn moreProcess Development
Systematic parameter optimization: temperature profiling, residence-time studies, screw-configuration screening. We document everything for scale-up to production equipment.
On-site or at our lab
Calibration & Preventive Maintenance
Calibration support for gravimetric feeders, load cells, and temperature controls. Preventive-maintenance scopes can include wear-part inspection, screw-element measurement, and barrel-bore verification on an agreed interval.
On-site; service scope and interval confirmed in writing
Remedial Maintenance & Spare Parts
Diagnosis and repair support for mechanical, thermal, and control-system faults. Spare-parts availability, lead times, remote-response targets, and on-site service are confirmed for the installed configuration at the time of request.
Remote and on-site support; timing confirmed per request
Short-Term Equipment Rentals
Rent a configured micro-extrusion line for fixed-term projects — process development campaigns, student training, or production bridging while your system is on order. Available with full operator support.
From our Piscataway facility, terms on request